100% Pure Customer Service

All products are shipped from our warehouse in Braintree, Essex in the UK.

100% Pure ships to anywhere within the UK as well as to all countries in the EU. (Please see shipping rates at checkout.)

Please allow 2-3 business days for your order to be processed and packed. Within the UK and Northern Ireland, delivery time is next day by close of business. For all other EU countries, please allow 2-4 business days for delivery.

For customer service information, please contact info@100percentpure.co.uk.

Please send all returns to:

100% Pure Returns
Attn: Debbie Reeve
Delamode Plc
700 Avenue West, Skyline 120
Great Notley, Braintree, Essex
CM77 7AA

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
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Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Cruelty Free Cosmetics
How do I contact you?